jbuzz Privacy Policy — Your Data, Our Responsibility

jbuzz may collect the following types of information from you. Each piece of information is collected for a specific and legitimate purpose.

1.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID card or passport details (for identity verification)
• Payment information — bKash, Nagad, Rocket, Upay or bank account number
• Any message you send us for contact or support purposes

1.2 Automatically Collected Information

• IP address and device type
• Browser type and operating system
• Time spent on the platform and pages visited
• Information collected through cookies and similar tracking technologies
• Gaming activity and transaction history

jbuzz uses your information only for the following legitimate purposes. We do not sell your information commercially to third parties under any circumstances.

• Account Management: Handling registration, login, and account security.
• Identity Verification: Confirming that the user is 21 years of age or older and that the information provided is accurate.
• Processing Financial Transactions: Properly completing deposit and withdrawal requests.
• Customer Service: Resolving your issues through 24/7 support.
• Fraud Prevention: Detecting suspicious activity to keep accounts secure.
• Service Improvement: Analysing data to further improve the user experience.
• Legal Obligations: Retaining necessary information to comply with applicable laws and regulations.
• Responsible Gaming: Monitoring your gaming behaviour and providing assistance when needed.

jbuzz may share your personal information with third parties only in very limited circumstances and under strict conditions.

3.1 Service Provider Partners

Only the necessary information may be shared with selected partners for payment processing (bKash, Nagad, Rocket, Upay and bank transfers), technical support, and anti-fraud management. These partners are contractually bound to uphold the same privacy standards as us.

3.2 Legal Reasons

It is our legal obligation to provide information to authorities when required by a court order, government regulations, or a legal investigation. In such cases, we provide only the information that has been requested.

3.3 Situations Where Information Is Not Shared

• Information is not sold to advertisers or marketing agencies.
• Information is not shared with any third party without your explicit consent.
• Personally identifiable information is never shared publicly.

jbuzz uses internationally standard security technology to keep your information safe. What our security measures include:

• SSL Encryption: All communication between you and our servers is protected by 256-bit SSL encryption.
• Secure Data Storage: All information is stored in encrypted databases.
• Access Control: Only authorised personnel can access user information.
• Regular Security Audits: Our systems undergo regular security audits.
• Firewall and Intrusion Protection: Advanced technology is used to prevent unauthorised access.
• Two-Step Verification: A two-factor authentication method for additional account security.

However, no digital system is 100% impenetrable. While we ensure the highest level of protection, users are also advised to keep their passwords confidential and to use secure devices.

The jbuzz platform uses cookies and similar tracking technologies. These technologies help improve your browsing experience.

5.1 Types of Cookies

• Essential Cookies: Required for the core functionality of the platform, such as maintaining login sessions.
• Functionality Cookies: Remember your preferences and settings.
• Analytics Cookies: Help improve the service by analysing user behaviour.
• Security Cookies: Used to detect fraudulent activity.

5.2 Cookie Control

You can control or delete cookies through your browser settings. However, disabling essential cookies may disrupt some important functionality of the platform.

jbuzz retains your information only for as long as necessary to provide the service and fulfil legal obligations.

• Active Account: All information is retained for as long as the account remains active.
• Closed Account: Even after an account is closed, certain information may be retained for a specified period as required by law.
• Transaction Records: Records of financial transactions are retained for the period required by law.
• Excess Information: Once the purpose has been fulfilled, unnecessary information is securely deleted.

As a jbuzz user, you have the following rights over your own information:

• Right to Access: You can find out what information we hold about you.
• Right to Rectification: If there is incorrect information in your account, you can request that it be corrected.
• Right to Erasure: In certain circumstances, you can request that your information be deleted.
• Right to Restrict Processing: In certain circumstances, you can request that the processing of your information be temporarily paused.
• Right to Data Portability: You can receive your information in a common format.
• Right to Object: You can object to the use of your information for specific purposes.

To exercise these rights, please contact our support team. We will respond to your request within a reasonable time.

jbuzz is a 21+ platform. We do not knowingly collect or process the information of any person under the age of 21. Age verification is mandatory during the registration process. If you believe that a minor's information has been collected by mistake, please notify us immediately — we will delete that information and close the account.

While using the jbuzz platform, you may use third-party payment gateways (such as bKash, Nagad, Rocket, Upay). These services have their own privacy policies, and jbuzz is not responsible for their data collection and processing. We advise you to read the privacy policy of the relevant service.

jbuzz may update this privacy policy from time to time. For any significant changes, we will notify you via your registered email address or through a notice on the platform.

Continuing to use the platform after any changes are made will be considered as your consent to the updated policy. It is recommended that you review this policy regularly.

In the event of a data breach, jbuzz will take prompt action and notify affected users in a timely manner. Our response plan includes:

• Quickly identifying and containing the breach.
• Assessing the extent of the damage.
• Directly contacting affected users.
• Taking the necessary steps to prevent such an incident from occurring again.

If you have any questions, concerns, or complaints about this privacy policy, please contact the jbuzz support team. Our privacy team is available seven days a week, 24 hours a day to assist you.